Contact information

CONTACT INFORMATION

THORNVIQUE | MINIMALIST CASUAL MENSWEAR

At THORNVIQUE, we value our customers and are committed to providing a professional, reliable and supportive shopping experience.

Whether you have a question about our products, need assistance with an order or would like information about our policies, our Customer Support Team is here to help.

We aim to ensure that every enquiry is handled with care, attention and professionalism.

1. CUSTOMER SUPPORT

For general enquiries, product information, order assistance or customer service requests, please contact us using the details below.

Store Name: THORNVIQUE

Website: https://Thornvique.store

Email: contact@Thornvique.store

Customer Service Language: English (UK)

Our team aims to respond to enquiries as promptly as reasonably possible.

2. ORDER ENQUIRIES

If you need assistance with an existing order, please contact our Customer Support Team.

We can assist with:

Order confirmation and information.
Shipping and delivery enquiries.
Order tracking.
Delivery address corrections.
Missing or incorrect items.
General order-related questions.

To help us locate your order, please include your order number and the email address used during checkout.

Email: contact@Thornvique.store

3. RETURNS AND REFUNDS

If you would like to request a return, exchange or refund, please contact us.

THORNVIQUE offers a voluntary 30-day returns policy for eligible products, alongside your statutory consumer rights.

For return enquiries, please include your order number, the relevant product details and a description of your request.

Returns & Refunds Email: contact@Thornvique.store

For further information, please refer to our Return & Refund Policy.

4. SHIPPING AND DELIVERY SUPPORT

We offer the following delivery options for eligible UK orders:

Standard Shipping — FREE

Estimated delivery: 5–12 business days.

Express Shipping — PAID

Estimated delivery: 5–8 business days.

Express Shipping charges are displayed at checkout.

For questions about your delivery, tracking information or shipment status, please contact:

contact@Thornvique.store

For complete delivery information, please refer to our Shipping Policy.

5. PRODUCT ENQUIRIES

If you require additional information about our clothing, footwear or accessories, our Customer Support Team will be happy to assist.

You may contact us regarding:

Product sizing and fit.
Materials and specifications.
Colours and available styles.
Product care instructions.
Product availability.
General purchasing guidance.

We aim to provide clear and accurate product information to help you make informed purchasing decisions.

6. COMPLAINTS AND FEEDBACK

We welcome customer feedback and are committed to resolving complaints fairly and professionally.

If you experience an issue with our products or services, please contact us with a description of the problem and any relevant order information.

Email: contact@Thornvique.store

We will review your enquiry and seek an appropriate resolution in accordance with applicable UK consumer protection legislation.

Nothing in our customer service procedures affects your statutory rights.

7. PRIVACY AND DATA PROTECTION

For enquiries concerning personal information, privacy rights or data protection, please contact:

Email: contact@Thornvique.store

Personal data requests will be handled in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Further details are available in our Privacy Policy.