Shipping policy

SHIPPING POLICY

THORNVIQUE | MINIMALIST CASUAL MENSWEAR

Website: https://Thornvique.store
Email: contact@Thornvique.store
Last Updated: 13 October 2026

1. INTRODUCTION

At THORNVIQUE, we are committed to providing a reliable, transparent and convenient delivery experience.

We aim to ensure that every order is handled with care and delivered as efficiently as possible.

This Shipping Policy outlines our available delivery methods, estimated shipping times, delivery charges, tracking procedures and customer rights.

By placing an order through our website, you acknowledge the delivery information provided during checkout and the terms of this policy, without prejudice to your statutory consumer rights.

2. SHIPPING OPTIONS AND DELIVERY TIMES

THORNVIQUE offers two shipping methods for customers in the United Kingdom.

Standard Shipping — FREE

  • Estimated Delivery: 5–12 business days.

  • Shipping Cost: FREE.

  • Availability: Eligible orders delivered to supported UK addresses.

  • Tracking: Provided where available through the appointed delivery service.

Standard Shipping is available at no additional delivery charge.

Express Shipping — PAID

  • Estimated Delivery: 5–8 business days.

  • Shipping Cost: Calculated and displayed at checkout.

  • Availability: Eligible orders delivered to supported UK addresses.

  • Tracking: Provided where available through the appointed delivery service.

Express Shipping offers a shorter estimated delivery timeframe for customers who prefer a faster shipping option.

All applicable delivery charges will be disclosed before customers complete their purchases.

3. ORDER PROCESSING

Orders are processed following successful payment confirmation.

Processing includes order verification, preparation, packaging and handover to the relevant delivery provider.

Customers will receive an order confirmation email using the email address supplied at checkout.

Once an order has been dispatched, we will provide a shipping notification and tracking information where available.

Any applicable processing period will be communicated during checkout or in the order confirmation, and delivery commitments will be honoured in accordance with applicable consumer law.

4. BUSINESS DAYS

For the purposes of this Shipping Policy, business days generally refer to Monday through Friday, excluding applicable public and bank holidays.

Weekends and bank holidays are not normally counted when calculating estimates expressed in business days.

Delivery timeframes may be affected by local public holidays, courier operating schedules and other circumstances.

Where a delivery period has been agreed with the customer, THORNVIQUE will comply with its legal obligations regarding that period.

5. UK DELIVERY COVERAGE

THORNVIQUE offers shipping to supported addresses within the United Kingdom.

Delivery availability may include:

  • England.

  • Scotland.

  • Wales.

  • Northern Ireland.

Certain remote locations may have different delivery arrangements or restrictions.

If a delivery option is unavailable for your location, this will be communicated before your order is completed.

We will not accept an order for delivery to an unsupported destination without clearly informing the customer of the relevant arrangements.

6. ORDER TRACKING

Where tracking is available, customers will receive shipping information by email after dispatch.

Tracking details may include:

  • The delivery provider.

  • A tracking number.

  • A tracking link.

  • The latest available shipment status.

  • Relevant delivery updates.

Tracking information may not become active immediately after dispatch.

For assistance with your order, please contact:

contact@Thornvique.store

7. DELIVERY ESTIMATES

Our standard delivery estimates are:

Standard Shipping: 5–12 business days.

Express Shipping: 5–8 business days.

These timeframes represent our advertised delivery estimates and are subject to the delivery arrangements agreed when the order is placed.

We aim to fulfil orders within the applicable timeframe.

Where delivery is delayed beyond an agreed period, customers retain the rights available under the Consumer Rights Act 2015.

Unless a different delivery period has been agreed, goods must generally be delivered without undue delay and within 30 days of the contract being formed.

8. DELIVERY DELAYS

Occasional delivery delays may occur due to circumstances such as:

  • Severe weather.

  • Transport disruption.

  • Carrier operational issues.

  • Customs inspections.

  • Public holidays.

  • Unexpected logistical interruptions.

  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate significant delivery delays and provide updated information when available.

A delay does not automatically remove or reduce the customer's statutory rights.

Where an agreed delivery deadline is missed, customers may be entitled to require delivery within an additional appropriate period or cancel the contract in circumstances provided by law.

9. DELIVERY ADDRESS ACCURACY

Customers are responsible for providing accurate and complete delivery information during checkout.

Please ensure that the following details are correct:

  • Full recipient name.

  • House or building number.

  • Street address.

  • Flat or apartment number, where applicable.

  • Town or city.

  • Postcode.

  • Contact details.

If you discover an error, please contact us as soon as possible.

Email: contact@Thornvique.store

We will endeavour to correct delivery details before dispatch where reasonably possible.

Any additional costs arising from incorrect information will be assessed fairly and in accordance with applicable law.

10. FAILED DELIVERY ATTEMPTS

If a delivery attempt is unsuccessful, the appointed carrier may offer additional delivery arrangements.

These may include:

  • A further delivery attempt.

  • Collection from a designated location.

  • Alternative delivery instructions.

  • Return of the parcel to the sender.

Customers should follow the information provided by the delivery service where appropriate.

If your parcel is returned to us following an unsuccessful delivery, please contact our Customer Support Team to discuss the available options.

Any applicable charges or refunds will be handled in accordance with the circumstances, our disclosed terms and UK consumer protection legislation.

11. LOST PACKAGES

If your order has not arrived within the applicable delivery timeframe, please contact:

contact@Thornvique.store

We will investigate the matter with the appointed delivery provider.

Where an order is lost in transit before the risk has lawfully passed to the customer, THORNVIQUE remains responsible for providing the appropriate remedy.

Depending on the circumstances, this may involve arranging a replacement delivery or issuing a refund.

Customers are not required to resolve disputes directly with a carrier appointed by THORNVIQUE as a condition of exercising their statutory rights.

12. DAMAGED PACKAGES

We take reasonable care to ensure that products are packaged appropriately for delivery.

If your parcel arrives damaged, please contact us as soon as reasonably possible.

We recommend providing:

  • Your order number.

  • A brief description of the damage.

  • Photographs of the affected products, where available.

  • Photographs of the packaging, where available.

We will review your request and provide an appropriate resolution.

Your statutory rights in relation to damaged, faulty or non-conforming goods remain unaffected.

13. INCORRECT OR MISSING ITEMS

If your order contains an incorrect product or an item is missing, please contact our Customer Support Team.

Email: contact@Thornvique.store

Please include your order number and a description of the issue.

We will investigate and arrange an appropriate remedy in accordance with applicable consumer law.

Customers will not be charged additional shipping costs to correct an error for which THORNVIQUE is responsible.

14. MULTIPLE SHIPMENTS

In some circumstances, products from the same order may be dispatched in separate parcels.

This may occur due to product availability, fulfilment arrangements or logistical requirements.

Where this happens, customers may receive separate dispatch notifications and tracking information.

We will not impose undisclosed additional shipping charges because an order has been divided into multiple shipments.

All products must be delivered in accordance with the applicable contractual obligations.

15. INTERNATIONAL FULFILMENT AND CUSTOMS

Some products may be dispatched from fulfilment facilities or logistics partners located outside the United Kingdom.

Where international fulfilment applies, the origin of shipment does not remove THORNVIQUE's responsibilities as the retailer.

Any mandatory taxes, import-related charges or other unavoidable costs payable by the customer will be clearly disclosed before purchase, as required by law.

Customers will not be charged undisclosed mandatory delivery or import fees.

Where customs processing affects a shipment, we will provide reasonable assistance and information.

International fulfilment arrangements do not remove statutory delivery or consumer rights.

16. RESPONSIBILITY FOR DELIVERY

Under Section 29 of the Consumer Rights Act 2015, goods generally remain at the retailer's risk until they come into the physical possession of the customer or a person identified by the customer to receive them.

An exception may apply where a customer independently commissions a carrier that was not offered by the retailer.

THORNVIQUE accepts its responsibilities for deliveries arranged through its available shipping services.

A parcel being marked as dispatched does not, by itself, transfer the risk of loss or damage to the customer.

17. CHANGING OR CANCELLING AN ORDER

If you need to change or cancel an order, please contact us as soon as possible.

Email: contact@Thornvique.store

We will make reasonable efforts to accommodate requests received before dispatch.

Once an order has been dispatched, changes to the delivery arrangements may be limited.

However, customers retain their statutory cancellation rights where applicable, including the right to cancel eligible online purchases within the applicable cancellation period.

Please consult our Return & Refund Policy for further details.

18. RETURNS AND REFUNDS

THORNVIQUE offers a voluntary 30-day returns policy for eligible purchases.

This operates alongside statutory cancellation and consumer rights.

If you wish to return a product, request a refund or report a delivery issue, please contact our Customer Support Team.

Email: contact@Thornvique.store

Where a customer validly cancels an entire eligible order under statutory distance-selling cancellation rights, the original standard delivery charge will be refunded where applicable.

Any additional charge for an enhanced delivery method, such as Express Shipping, may be excluded from the refund to the extent permitted by law.

For more information, please refer to our Return & Refund Policy.

19. CUSTOMER SUPPORT

Our Customer Support Team is available to assist with questions regarding:

  • Shipping options.

  • Delivery estimates.

  • Order tracking.

  • Missing parcels.

  • Damaged deliveries.

  • Incorrect items.

  • Delivery address issues.

  • Returns and refunds.

THORNVIQUE

Website: https://Thornvique.store

Email: contact@Thornvique.store

We aim to respond to customer enquiries promptly and professionally.

20. CHANGES TO THIS SHIPPING POLICY

THORNVIQUE may update this Shipping Policy to reflect changes in delivery services, fulfilment operations or applicable legal requirements.

The latest version will be published on our website.

Changes will not retrospectively remove contractual or statutory rights relating to orders already accepted.

21. APPLICABLE UK CONSUMER LAW

This Shipping Policy is intended to operate consistently with relevant United Kingdom consumer protection legislation, including:

Consumer Rights Act 2015

In particular, Sections 28 and 29 concerning delivery obligations and the passing of risk.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Including relevant pre-contract information, cancellation and refund obligations.

Nothing in this Shipping Policy excludes or restricts any statutory rights that cannot lawfully be excluded or restricted.

CONTACT INFORMATION

THORNVIQUE

Minimalist Casual Menswear

Website: https://Thornvique.store

Email: contact@Thornvique.store

Effortless Style. Everyday Confidence.

© 2026 THORNVIQUE. All rights reserved.