TERMS OF SERVICE

THORNVIQUE | MINIMALIST CASUAL MENSWEAR

Website: https://Thornvique.store
Email: contact@Thornvique.store
Last Updated: 13 October 2026

1. OVERVIEW

Welcome to THORNVIQUE.

These Terms of Service ("Terms") govern your access to and use of our website, products and services.

Throughout these Terms, the words "we", "us" and "our" refer to THORNVIQUE. The terms "you", "your" and "customer" refer to any individual accessing our website or purchasing products from us.

THORNVIQUE operates an online retail store specialising in minimalist casual menswear, clothing, footwear and fashion accessories.

By accessing our website, you agree to comply with the terms applicable to your use of it. By placing an order, you enter into a purchase agreement subject to these Terms and applicable consumer protection legislation.

Please read these Terms carefully before making a purchase.

Nothing in these Terms excludes or restricts your statutory consumer rights.

2. BUSINESS INFORMATION

Trading Name: THORNVIQUE

Website: https://Thornvique.store

Customer Support: contact@Thornvique.store

THORNVIQUE is responsible for the products sold through its website and for fulfilling its contractual obligations to customers.

Any third-party services used for payment processing, order management or delivery do not remove our legal responsibilities as the seller.

3. ELIGIBILITY AND WEBSITE USE

By using our website, you confirm that you are legally capable of entering into a binding contract or that you have appropriate permission from a parent or legal guardian.

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Provide deliberately false information when placing an order.

• Attempt to gain unauthorised access to our systems.

• Introduce malicious software, viruses or harmful code.

• Interfere with the website's security or functionality.

• Misuse our intellectual property.

• Engage in conduct that infringes the rights of other users or third parties.

We reserve the right to take reasonable and proportionate measures to protect our website and customers from unlawful activity.

4. PRODUCTS AND DESCRIPTIONS

THORNVIQUE aims to provide accurate, clear and comprehensive descriptions of all products available on our website.

We make reasonable efforts to ensure that product information, specifications, materials, sizes, colours and images are presented accurately.

However, the appearance of colours may vary slightly depending on your device's display settings and lighting conditions.

Product images are intended to represent the relevant goods. Any material differences between the images and actual products will be disclosed where necessary.

All products supplied must comply with applicable consumer protection legislation.

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality.

• Fit for their intended purpose.

• As described.

Any statutory remedies arising from non-conforming goods remain fully available to customers.

5. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

We make reasonable efforts to keep product availability information accurate and up to date.

If a product becomes unavailable after you place an order, we will notify you as soon as reasonably possible.

Where we cannot fulfil an accepted order, we will offer an appropriate alternative where available or provide a refund in accordance with applicable law.

Customers are not required to accept substitute goods.

We will not charge customers for products that cannot be supplied.

6. PRICES AND CURRENCY

All prices displayed on THORNVIQUE are presented in Pounds Sterling (GBP £), unless expressly stated otherwise.

Product prices will be clearly displayed before checkout.

Where applicable, prices will include VAT or other mandatory taxes that must be included in the advertised consumer price.

Any delivery charges or other compulsory costs will be disclosed clearly before a customer completes a purchase.

We will not introduce undisclosed mandatory charges during checkout.

We reserve the right to change product prices at any time before an order is accepted.

Price changes will not retrospectively alter the agreed price of an accepted order without the customer's agreement or a lawful basis.

In the event of an obvious pricing error, we may contact the customer to explain the error and offer the opportunity to proceed at the correct price or cancel the order, subject to applicable contract law.

7. ORDERS AND CONTRACT FORMATION

Placing an order through THORNVIQUE constitutes an offer to purchase the selected products.

Before completing checkout, customers will have the opportunity to review their order details, delivery information, selected products and total payable amount.

The checkout process will clearly identify the point at which the customer undertakes an obligation to pay.

After an order is submitted, an acknowledgement email may be sent confirming receipt of the order.

An acknowledgement of receipt does not necessarily constitute acceptance of the order.

Unless expressly stated otherwise during checkout, a contract is formed when THORNVIQUE sends an order acceptance or dispatch confirmation.

Once a contract has been formed, both parties are subject to their contractual obligations and applicable law.

We will provide confirmation of the contract in a durable medium, such as email, within the timeframe required by law.

8. ORDER INFORMATION

Customers are responsible for providing accurate information when placing an order.

This includes:

• Full name.

• Valid email address.

• Complete delivery address.

• Correct postcode.

• Accurate contact information.

• Valid payment details.

If you notice an error in your order, please contact us as soon as possible.

Email: contact@Thornvique.store

We will make reasonable efforts to assist with corrections before dispatch.

Incorrect information provided by a customer may affect delivery, but this does not remove any rights or remedies available under applicable law.

9. PAYMENT METHODS

Payments are processed through the secure payment methods made available during checkout.

Available payment methods may include debit cards, credit cards and supported digital payment services, depending on the checkout options offered.

Payment details may be processed by authorised third-party payment service providers.

THORNVIQUE does not require customers to disclose payment card security credentials through ordinary email correspondence.

Customers authorise the agreed payment when completing checkout.

Any additional optional charges require the customer's express consent.

We reserve the right to conduct proportionate verification checks where reasonably necessary to prevent fraud.

10. SHIPPING AND DELIVERY

THORNVIQUE offers delivery services to supported destinations displayed during checkout.

Available shipping methods, delivery charges and estimated delivery periods will be clearly communicated before an order is placed.

Delivery estimates are provided in good faith and are subject to any expressly agreed delivery arrangements.

Under applicable UK consumer law, goods must generally be delivered within 30 days unless a different delivery period has been agreed.

Where a delivery deadline is missed, customers may exercise their statutory rights, including the right to cancel in circumstances prescribed by law.

We remain responsible for goods during delivery where we appoint the carrier, until responsibility and risk pass to the customer in accordance with applicable law.

Customers should consult our Shipping Policy for further information.

Shipping enquiries: contact@Thornvique.store

11. DELIVERY DELAYS

Although we aim to dispatch and deliver orders efficiently, circumstances may occasionally affect delivery arrangements.

Examples include:

• Severe weather conditions.

• Carrier disruption.

• Customs processing.

• Public holidays.

• Transport interruptions.

• Events beyond our reasonable control.

We will take reasonable steps to inform customers of significant delays.

Delivery delays do not automatically remove the customer's statutory rights.

Where the law permits cancellation due to non-delivery, THORNVIQUE will provide the applicable refund without undue delay.

Nothing in this section limits our obligations under the Consumer Rights Act 2015 or other applicable legislation.

12. RETURNS AND REFUNDS

THORNVIQUE offers a voluntary 30-day returns policy for eligible products.

This commercial returns policy operates alongside statutory consumer rights.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing eligible goods online generally have 14 calendar days after delivery to notify us of their decision to cancel without providing a reason.

Customers must then return the goods within the applicable statutory timeframe.

Where the statutory cancellation right applies, refunds will include the amount legally required, including standard outbound delivery charges where applicable.

Refunds will be processed within the relevant statutory deadline.

Customers also retain their rights under the Consumer Rights Act 2015 where products are faulty, damaged, misdescribed or otherwise do not conform to the contract.

For full details, please refer to our Return & Refund Policy.

Email: contact@Thornvique.store

Nothing in our voluntary returns policy reduces or replaces your statutory rights.

13. CANCELLATIONS

Customers may request cancellation by contacting:

contact@Thornvique.store

If an order has not been dispatched, we will make reasonable efforts to stop its fulfilment.

Where an order has already been dispatched, customers may still exercise their statutory cancellation rights where applicable.

Any refund resulting from a valid cancellation will be processed in accordance with applicable consumer law.

Customers are not required to give a reason when exercising an applicable statutory right to cancel.

14. FAULTY OR INCORRECT PRODUCTS

If a product is received damaged, faulty, incorrect or materially different from its description, customers should contact our Customer Support Team.

We may request reasonable supporting information, including photographs where available.

Depending on the circumstances and applicable statutory rights, customers may be entitled to:

• A full or partial refund.

• A repair.

• A replacement.

• A price reduction.

• Rejection of the goods.

Any remedy required by law will be provided without imposing prohibited charges on the customer.

We will not require customers to accept store credit instead of a statutory monetary refund.

15. PROMOTIONS AND DISCOUNTS

THORNVIQUE may offer promotional campaigns, discounts, bundle offers and seasonal sales.

Any material promotional conditions will be displayed clearly and transparently before purchase.

Where relevant, promotional information will explain:

• The products included.

• Eligibility requirements.

• Promotional limitations.

• Applicable offer periods.

• Any conditions affecting bundled items or complimentary gifts.

Promotions will not be advertised in a misleading manner.

We will not make false claims concerning previous prices, stock availability, demand or the duration of an offer.

Promotional purchases remain subject to applicable statutory consumer rights.

16. ACCOUNTS AND CUSTOMER SECURITY

Where customer accounts are available, users are responsible for maintaining the confidentiality of their account credentials.

Customers should take reasonable steps to protect their passwords and notify us of suspected unauthorised account activity.

We may implement reasonable security measures to protect customer accounts and website systems.

We may suspend access where reasonably necessary to investigate security threats, suspected fraud or serious breaches of these Terms.

Such measures will not remove rights arising from completed purchases.

17. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content displayed on the THORNVIQUE website is owned by or licensed to the relevant rights holder.

This may include:

• Brand names and logos.

• Website designs.

• Written descriptions.

• Product photography.

• Graphics and visual content.

• Promotional materials.

• Other protected creative works.

Website users must not reproduce, distribute or commercially exploit protected materials without the appropriate permission, except where permitted by law.

References to third-party names or intellectual property remain the property of their respective owners.

Nothing in these Terms grants a licence to use intellectual property beyond what is reasonably necessary to access and use the website.

18. THIRD-PARTY SERVICES

Our website may use third-party services to support its operation.

These may include:

• Payment processors.

• E-commerce technology providers.

• Delivery and logistics companies.

• Customer support platforms.

• Website analytics providers.

• Security and fraud prevention services.

Certain third-party services may be governed by their own terms and privacy notices.

However, the involvement of third-party suppliers does not remove THORNVIQUE's legal responsibilities to customers for products sold through our website.

We are not responsible for independent third-party websites or services outside our control, except to the extent required by law.

19. THIRD-PARTY LINKS

Our website may contain links to external websites operated by independent organisations.

These links are provided for convenience or informational purposes.

We do not necessarily endorse or control the content, practices or availability of external websites.

Customers should review the relevant terms and privacy notices before interacting with third-party services.

Nothing in this section excludes liability that cannot lawfully be excluded.

20. CUSTOMER REVIEWS AND FEEDBACK

Customers may be invited to provide feedback about our products or services.

Any review submitted must reflect a genuine experience and must not contain unlawful, defamatory or deliberately misleading material.

THORNVIQUE may moderate reviews where reasonably necessary to remove unlawful content, spam, personal information or material that violates legitimate publication rules.

We will not fabricate customer reviews or knowingly misrepresent the authenticity of endorsements.

Where reviews are displayed, we will take appropriate and proportionate steps to address fake or misleading reviews in accordance with applicable consumer protection legislation.

Submitting feedback does not transfer ownership of a customer's intellectual property beyond any permission reasonably required to display the material, where agreed.

21. PROHIBITED CONDUCT

Users must not engage in activities that compromise the security, integrity or lawful operation of our website.

Prohibited conduct includes:

• Fraudulent transactions.

• Unauthorised access attempts.

• Distribution of malicious software.

• Deliberate interference with website functionality.

• Unlawful collection of personal information.

• Intellectual property infringement.

• Identity impersonation.

• Misuse of payment systems.

• Other unlawful conduct.

We reserve the right to respond proportionately to suspected misuse, including contacting relevant service providers or lawful authorities where appropriate.

22. PRIVACY AND DATA PROTECTION

THORNVIQUE respects the privacy of its customers and website visitors.

Personal information will be processed in accordance with applicable UK data protection legislation, including:

• UK General Data Protection Regulation (UK GDPR).

• Data Protection Act 2018.

• Privacy and Electronic Communications (EC Directive) Regulations 2003, where applicable.

Personal data may be processed for legitimate purposes including:

• Order fulfilment.

• Customer communication.

• Payment administration.

• Delivery coordination.

• Fraud prevention.

• Legal compliance.

• Marketing where a valid legal basis and any required consent exist.

Customers may have rights relating to access, correction, erasure, objection and other matters under applicable legislation.

Further information should be provided in our separate Privacy Policy.

Privacy enquiries: contact@Thornvique.store

23. WEBSITE AVAILABILITY

We aim to maintain a reliable and accessible online shopping experience.

However, occasional interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.

We may carry out necessary website updates or security improvements.

We will take reasonable steps to minimise disruption.

Nothing in this section excludes liability arising from a failure to exercise reasonable care and skill where the law requires it.

24. LIMITATION OF LIABILITY

THORNVIQUE does not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights where liability cannot lawfully be restricted.

• Any other matter for which liability cannot legally be excluded.

Subject to these protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed, except where applicable law provides otherwise.

We do not seek to exclude liability for losses caused by our breach of contract or failure to comply with applicable legal duties where such exclusion would be unfair or unlawful.

Customers retain all mandatory rights and remedies under UK consumer legislation.

25. EVENTS BEYOND REASONABLE CONTROL

Events beyond our reasonable control may affect our ability to perform certain contractual obligations.

Such events may include natural disasters, widespread transport disruption, government restrictions or other exceptional circumstances.

Where such an event occurs, we will take reasonable measures to reduce its impact and communicate material disruptions to affected customers.

These circumstances do not automatically remove obligations to provide refunds or remedies required by law.

If we are unable to fulfil an order, we will address the situation in accordance with the applicable contract and statutory requirements.

26. CHANGES TO PRODUCTS AND SERVICES

We may introduce new products, discontinue existing ranges or modify the organisation and presentation of our website.

Any changes will be implemented in a manner consistent with applicable consumer law.

Material changes to products already purchased will not be imposed without a lawful basis or the customer's agreement where required.

Customers will receive the products they have contracted to purchase, unless an alternative arrangement is lawfully agreed.

27. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in legislation, business operations or website functionality.

The latest version will be published on:

https://Thornvique.store

Changes will not retrospectively remove contractual or statutory rights associated with previously accepted orders.

Where legally required, affected customers will be provided with appropriate information about material changes.

28. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will not be enforced to the extent of the relevant legal restriction.

The remaining provisions will continue to apply where they can lawfully and fairly operate independently.

Any interpretation of these Terms must respect applicable statutory consumer protection requirements.

29. WAIVER

A failure or delay by THORNVIQUE to enforce a contractual right does not necessarily constitute a permanent waiver of that right.

Any exercise of contractual rights must comply with applicable law and the requirements of fairness and transparency.

This provision does not restrict a customer's statutory rights.

30. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws applicable to the contractual relationship and the relevant jurisdiction within the United Kingdom.

Where English law is applicable, these Terms will be interpreted in accordance with the laws of England and Wales.

Customers residing in Scotland or Northern Ireland retain any mandatory legal protections and rights concerning jurisdiction that apply to them.

Nothing in these Terms deprives consumers of mandatory protections available under applicable law.

Any dispute will be handled by a court with jurisdiction under the relevant legal rules.

31. COMPLAINTS AND DISPUTE RESOLUTION

We aim to resolve customer complaints promptly, fairly and transparently.

If you experience a problem with an order, product or service, please contact us with the relevant details.

Email: contact@Thornvique.store

Please include your order number, a description of the issue and any relevant supporting information.

We will review complaints reasonably and seek an appropriate resolution.

Where an applicable alternative dispute resolution scheme is available or legally required, we will provide the relevant information in accordance with our obligations.

Customers may also seek advice from relevant consumer protection organisations or pursue remedies through the courts.

Nothing in these Terms limits a customer's right to take legal action where permitted by law.

32. CONSUMER PROTECTION COMPLIANCE

THORNVIQUE is committed to operating in accordance with applicable UK consumer protection legislation.

Relevant legislation includes:

Consumer Rights Act 2015

Establishes statutory rights concerning goods, services and fair consumer contract terms.

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Establishes important requirements for distance-selling contracts, pre-contract information, cancellation rights and refunds.

Digital Markets, Competition and Consumers Act 2024

Introduces and updates requirements concerning unfair commercial practices, misleading information, consumer transparency and other consumer protections.

Electronic Commerce (EC Directive) Regulations 2002

Contains requirements relevant to information society services and online commercial transactions, where applicable.

UK General Data Protection Regulation and Data Protection Act 2018

Regulate the handling and protection of personal information.

THORNVIQUE will comply with legislation applicable to its activities.

Nothing in these Terms is intended to exclude, limit or override mandatory legal protections.

33. ENTIRE AGREEMENT

These Terms, together with the information and policies expressly incorporated into the contract, form the agreement governing purchases made through THORNVIQUE.

Relevant documents may include:

• Return & Refund Policy.

• Shipping Policy.

• Privacy Policy.

• Product descriptions.

• Order confirmations.

• Additional terms clearly disclosed before purchase.

Any inconsistency will be resolved in accordance with applicable law, statutory rights and the contractual information provided to the customer.

Nothing in this clause excludes liability for legally binding pre-contract representations or misrepresentation.

34. CONTACT INFORMATION

If you have any questions about these Terms of Service, our products, your order or your legal rights, please contact us.

THORNVIQUE

Website: https://Thornvique.store

Email: contact@Thornvique.store

We aim to provide professional, transparent and helpful customer service.

THORNVIQUE

Minimalist Casual Menswear

Effortless Style. Everyday Confidence.

Website: https://Thornvique.store
Email: contact@Thornvique.store

© 2026 THORNVIQUE. All rights reserved.